We answer your questions about WimPen Resorts
Do you have any questions about our resorts?
Frequently Asked Questions
General
Our resorts have apartments near the pool, but please contact our team to check their availability.
Our resorts have different villas to choose from, but please contact our team to check their availability.
At our resorts we consider children as adults from age 12 onwards.
All of our resorts have apartments with air conditioning, and some of these also have washing machines and dishwashers. Consult by resort.
Our El Marqués, Las Rosas, Sueño Azul, Las Brisas, and Las Casitas resorts are all within five minutes’ walking distance of the beach.
Our Las Brisas, Los Claveles and Las Casitas resorts offer free Wifi. At the other resorts, we recommend you check the Wifi availability.
Our resorts are fully equipped with cooking utensils, towels, and hygiene products. In addition, all apartments in our resorts come with a weekly cleaning service.
Some of our resorts have villas for people with disabilities, but please contact our team to check their availability
Some of our resorts have three-bedroom apartments, but please contact our team to check their availability.
Members
You’ll find the confirmation of your transfer receipt attached to your account statement via email, where you can see the new balance for your account. You can also view your transactions in the WimPen private area.
You’ll receive your passwords via email.
Your account statement is automatically sent to your email. You can also view your member account statement in the private area of WimPen.
For these types of queries, we recommend that you contact our team at owner@wimpen.com
For these types of queries, we recommend that you contact our team at owner@wimpen.com
You can access the Letting Form via the website, by filling in your information and forwarding it to owner@wimpen.com
You can access your fee invoices through the WimPen private area.
To change your address, you must contact customer support via email at owner@wimpen.com. You can also change your address in the WimPen private area.
To put your weeks on sale, you must do so through the WimPen private area.
To sell your weeks, you must do so through the WimPen private area.
You can find more information about the Holding Company through the WimPen private area.
You can find more information on the sale of apartments in the event of death in the WimPen private area.
You can find more information on transferring weeks to others through the WimPen private area.
You can find more information on week availability at a particular resort through the WimPen private area.
Our El Marqués resort has apartments with sea views, or views of La Gomera and/or the Los Gigantes Cliffs, but please contact our team to check their availability.
El Marqués has apartments near the pool, but please contact our team to check their availability.
El Marqués has apartments with a balcony, but please contact our team to check their availability.
Most one-bedroom apartments have a bath and two-bedroom apartments have a bathroom with a shower and a bathroom with a bathtub.
At El Marqués there are duplex apartments with staircases inside.
El Marqués is designed with the well-being of the whole family in mind and cots and high chairs are available upon prior request.
When making a booking at WimPen, a child (or infant) counts as an adult. If your booking is for four people, we recommend renting a one-bedroom apartment. If there are six of you, you must rent a two-bedroom apartment.
The one-bedroom apartments have two single beds and the two-bedroom apartments have one double bed and two single beds.
Unfortunately, pets aren’t allowed at the resort. Only guide dogs are allowed.
Yes, at El Marqués you’ll find a hairdryer in your apartment’s bathroom.
The apartments at this resort don’t have a dishwasher.
The apartments at this resort have a washing machine.
Yes, there is Wifi, please verify the price at the reception desk.
Yes, there is air conditioning, but only in the bedrooms.
Yes, there are bath towels in the apartments. Pool towels are delivered to reception.
Yes, you can pay in cash at the reception up to a maximum of €1000.
No deposit is required at El Marqués, but a credit card is required as a guarantee.
Check in time is 16:00. You can let us know what time you’ll arrive and we’ll do our best to prepare the apartment. If the apartment isn’t ready yet, we have a luggage storage room where you can leave your bags.
The check out time is 10:00. However, you can request a late check out at reception, depending on availability on the day of departure. We have a luggage storage room should you need it.
Yes, the outdoor pool at El Marqués is heated.
Los Gigantes beach is about 15 minutes’ walk away, and Playa Arena is about 20 minutes’ walk away.
You can park your car in the free public parking on the same street as the resort.
There’s a shuttle service to and from the airport that you can book from the reception at El Marqués.
Swimming pool hours in summer are from 8:00 to 20:00 and in winter from 8:00 to 18:00.
Yes, the Las Brisas outdoor pool is heated.
The check out time is 10:00. However, you can request a late check out at reception, depending on availability on the day of departure. If there is availability, it will have to be paid for in advance.
Check in time is 16:00. You can tell us the time of your arrival, we’ll check the availability, and we’ll do our best to have the apartment ready for you. If the apartment isn’t ready yet, we have a luggage storage room where you can leave your bags.
At Las Brisas resort we offer one, two, and three-bedroom villas.
The kitchens have a kettle, electric coffee maker, toaster, oven, microwave, juicer, ceramic hob, fridge, washing machine, and dishwasher.
There are two tennis courts and a pétanque court. They’re both free and we can also offer you rackets and balls free of charge.
Our reception will be open to the public from 8:00 to 21:00 each day.
Even if the reception is closed, there will always be someone from our staff awaiting your arrival to provide you with the keys to your villa.
Yes, Los Claveles villas have free Wifi
You can get to Los Claveles by taxi or public transport. It takes 20 minutes from the southern airport to get to the resort, and 90 minutes from the northern airport.
At Los Claveles there are villas near the pool, but please ask our staff to check their availability.
At the Los Claveles resort we have apartments by the pool, but please contact our team to check their availability.
Los Claveles is designed with the well-being of everyone in mind and has cots, high chairs, and wheelchairs free of charge.
Los Claveles has free parking.
Yes, there’s a bus stop within five minutes’ walking distance.
Yes, the nearest beach is a 25-minute walk from Los Claveles.
Yes, Los Claveles has a pool bar, a bar, and a restaurant.
Yes, TV channels are available in different languages.
Yes, the kitchens of Los Claveles villas are well equipped to cook just like at home. The villas have a washing machine. The studios do not have a washing machine, but a free laundry room is available.
If you would like to contact the booking department please call (+34) 922 74 36 11, or you can send an email to reservations@wimpen.com.
If you would like to contact the resales department please call (+34) 922 74 14 15, or you can send an email to nichola@wimpen.com.
If you would like to contact the accounting department please call (+34) 922 74 14 15, or you can send an email to mnavarro@wimpen.com.
Yes, our staff will be happy to recommend the best excursions at the resort’s reception.
No, but you’ll find an ATM in front of the resort.
Yes, at the Los Claveles resort we have all kinds of entertainment available for our guests. What’s more, we can provide rackets and balls so you don’t have to bring your own. The pool table is coin operated.
Yes, Los Claveles resort villas have air conditioning in the bedrooms.
Yes, our staff will be happy to provide you with what you need for a relaxing holiday.
Yes, you’ll find a hairdryer in your villa’s bathroom.
Las Casitas offers quiet villas away from the road, but please contact our team to check their availability.
Check in time is 16:00.
The villas at Las Casitas have a shower.
Yes, Las Casitas has a bar on the premises.
No, our beds are all single beds and are joined together
Yes, you can park for free on calle Fuerteventura.
Our staff can assist you at the reception desk Monday through Sunday from 9:00 to 21:00.
You can check in for your stay from 16:00 and check out until 10:00 in the morning at the latest.
Yes, Las Rosas has public parking.
Yes, towels are delivered on arrival.
Yes, you can book a taxi or transfer by paying at reception.
Swimming pool hours are from 9:00 to 18:00.
Yes, the outdoor pool at Las Rosas is heated.
Unfortunately, we don’t allow pets at this resort.
Our Wifi service at Las Rosas is prepaid by week or monthly. One week €18/two weeks €25/three weeks €28/one month €30
In front of the resort there is a gym that you can access for a fee.
Our Las Rosas resort has apartments with sea views, or views of La Gomera and/or the Los Gigantes Cliffs, but please contact our team to check their availability.
Our Las Rosas resort has apartments near the pool, but please contact our team to check their availability.
Our Las Rosas resort has apartments away from the bar to guarantee peace and quiet for you, but please contact our team to check their availability.
Yes, all our apartments at Las Rosas have air conditioning in the bedrooms.
The apartments and villas don’t have a dishwasher.
At reception they will inform you of the wide range of excursions, you can take and you can book whatever you like.
Las Rosas is designed with the well-being of the whole family in mind and has cots, high chairs, and safety barriers for children.
Las Rosas offers two food packs, one for €15 and the other for €27, depending on the menu you choose.
Las Rosas has a 24-hour door-to-door medical service.
You can book your apartment or villa directly via reservations@wimpen.com
Yes, but please request this in advance.
Yes, but please book in advance.
Yes, all our apartments and villas are equipped with satellite television channels from various countries.
If you’re late to pick up your key and there’s no one at reception, you must press the red button located at the entrance and our staff will provide you with your key.
There are many pharmacies near Las Rosas where you can buy all kinds of baby products.
At Las Rosas we work with local companies to offer the rental of chairs and walkers.
Yes, but please check the availability of the villas and this depends on the degree of disability.
Yes, but please check availability.
Yes, there are several hairdressers near Las Rosas.
Yes, but please check availability.
This resort doesn’t have a playground
Yes, but please check availability.
The resort’s pool is 17 metres long and 2.10 metres deep at the deep end.
At Las Rosas we don’t have a webcam to see the cliffs, but you can find many pages online where you can see the views of the Los Gigantes Cliffs live.
To contact accounting send an email to owner@wimpen.com or call 922741415 (option two to pay maintenance fees and for debt information)
To contact accounting send an email to nichola@wimpen.com or call 922741415 (option three for Sale/Purchase/Holding Company/Relinquishing)
To contact management send an email to direccionsuenoazul@wimpen.com or call 922741131 (Josi García)
To contact reception send an email to suenoazul@wimpen.com or call 922741131 (Marigel Mora)
There are seven wheelchair accessible villas at Sueño Azul (w1/w28/w29/w30/w31/w32/w33), but please ask our staff to check their availability.
At Sueño Azul there are three villas close to the road and to the car park (w28/w15 /w1), but please ask our staff to check their availability.
At Sueño Azul there are villas near the pool, but please ask our staff to check their availability.
There are sea view villas in Sueño Azul (w1/w19), but please ask our staff to check their availability.
Please contact our reception desk to arrange collection of your key via the safe deposit box system located next to the reception.
Check in time is 16:00. You can let us know what time you’ll arrive and we’ll do our best to prepare the apartment.
The check out time is 10:00. However, you can request a late check out at reception, depending on availability on the day of departure. If you want to stay until 14:00, you’ll be charged a fee of 20 euros. If you want to stay until 15:00 the charge will be 30 euros.
Yes, you must book at our reception at least 48 hours before your arrival or 48 hours before your departure.
Sueño Azul is designed with the well-being of the whole family in mind and cots and high chairs are available upon request prior to arrival at the resort.
At Sueño Azul there’s a computer you can use to print both your boarding passes and your trip itinerary.
Yes, there is Wifi and the first code for a device is free. If you want to use Wifi on more than one device ask at the front desk about the rates we offer.
Sueño Azul villas have a safe deposit box available for a fee.
The Club Bena Vista resort has ground floor apartments, but please contact our team to check their availability.
Our Club Bena Vista resort offers a shuttle or pick-up service, and you can make your booking via the URL to check availability or you can contact our reception desk for assistance with your queries.
Do you have any further questions?
You can contact us by email, and we’ll get back to you as quickly as possible, thank you.
